[Regarding returns]

For returns due to customer's convenience, please send the product to our store within 8 days after the product arrives.
If you wish to return an item, please be sure to contact us by email before sending the item back.info@monsteraleaf.com
(Returns cannot be processed without contact)
The customer is responsible for the shipping costs related to the return (the shipping cost when the product was shipped free of charge from our shop and the shipping cost when returning the product). We will inform you of the shipping and packing amount when shipping from our store, so please make a transfer to the transfer destination described.

Please use the same packaging as when the product arrived and return it by a shipping method with a package number.
After confirming the payment of the returned product and the shipping fee, we will refund it based on the payment method. The customer will be responsible for the transfer fee, etc. related to the refund. Please note that in the case of credit card payment, it may be the next month depending on the closing date.

If the returned product does not arrive and the condition cannot be confirmed, no refund will be given under any circumstances.

Please note that we cannot accept returns in the following cases (*Returns will not be eligible for refunds)
・Items with tags removed (Even if the product is unused, we cannot accept returns if the tags are removed.)
・Piercings and masks (Returns cannot be accepted for hygiene reasons.)
・We cannot accept returns of used products.

・Products that are clearly different from when they were shipped from our store
・Made-to-order and semi-ordered products
・Sale products ・Price reduction products

[Regarding cancellation]
You can cancel your order after it has been shipped until it has been shipped. When the shipment is completed, a "product shipment email" will be sent. After the shipment is completed, we will treat it as a return.

[Regarding defects and product differences]
If the order is different from the product due to a mistake on our part, or if there is an initial defect within 7 days after the product arrives, please let us know and send the product to our store within 10 days by cash on delivery. We will arrange a replacement product (refund if sold out).

Due to the nature of natural stones, individual differences will be within the range of non-defective products, so we cannot treat product differences or defective products.
　　　
[Regarding order cancellation and returns when using coupons]
Please note that the coupon you used will be invalid if you cancel or return the order when using the coupon.

We try to reproduce the product image as faithfully as possible, but there may be slight differences in the actual color and texture depending on the monitor and computer environment. In addition, the expression of natural stone changes depending on the absorption of light and the brightness of the surroundings. Please consider this in advance.
Due to the use of natural materials, there may be slight individual differences in color and shape.
In addition, we believe that scratches, chips (cracks), color unevenness, inclusions, impurities (inclusions), etc. contained in natural stones are the unique charms of natural stones. Thank you for your understanding.

Although there are individual differences in natural materials, we do not use stones that are judged to be in a significantly different state, so we cannot respond to detailed requests. there is). Please note.

If you have any questions or requests about the product, please fill in the space provided at the bottom of the order screen. We would like to respond as much as possible.

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